We want every issue resolved quickly and to your satisfaction. Here's how to reach the right team.
Submit a Support Ticket — Best for Most Issues
Submitting a ticket is the best way to get help. Every ticket gets a unique tracking number, is routed to the right team automatically, and creates a paper trail so nothing falls through the cracks.
We have dedicated forms to make sure your request reaches the right person:
| Need help with... | Use this form |
|---|---|
| General questions | Send us a Message |
| Order status or tracking | Order Status / Tracking |
| Returns or exchanges | Return Request |
| Parts for your machine | Parts Request |
| Technical support | Tech Support |
| Machine service or repair | Machine Service |
| Billing or invoicing | Billing Request |
| Sales or bulk orders | Sales |
By Phone
Call us toll-free at 1-800-461-BUSY (2879). From the main line you can connect to any of our store locations directly. For individual store phone numbers, visit our store locations page.
Phone support is available:
- Monday to Friday: 8:30am – 5:00pm
- Saturday: 8:30am – 4:00pm
We no longer have a fax number.
By Email
You can also reach us at support@busybeetools.com. For the quickest response, we recommend using the ticket forms above so your request is routed correctly from the start.