Orders & Billing

Order Status and Tracking

• Can I track My Order?
• How can I check the status of my order?
• How can I change or cancel My Order?
• Can I order online and pick up instore?

Methods of Payment

• What types of payment methods do you accept online?
• What types of payment methods do you accept instore?
• Can I place an order and pay for it in split payments?
• Do you offer financing or leasing?
• Do you offer flexible payment plans?

Placing / Changing an Order

• How can I place an order?
• Can I place an order online and pick up in store?
• How Can I Change or Cancel My Order?
• Can I place an online order for an item out of stock?
• I’m having trouble Checking out Online?
• How do I place a special order for a machine or tool that isn’t on your website?

Shipping and Delivery

• How much does Busy Bee Tools charge for shipping.
• Does Busy Bee Tools offer expedited shipping?
• How fast do you ship and process orders?
• Do you ship orders to a non-billing address?
• How do I receive freight deliveries?
• Do you ship to the USA?

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Request a Copy of an Invoice

• How can I get a copy of an Invoice?

Gift Cards

• Gift Cards

Pricing

• Do you have a price guarantee?
• Do you price match competitors?

Clearance, Refurbished & Gold Certified Machines

• Do You Have a Clearance Center or an Outlet Store?
• What is a refurbished or Gold Certified machine?

Tax Information

• Do you honour tax exempt purchases?

Security

• How can I be sure that shopping online at this site is safe?