Cancelling or Changing Your Order
Yes — in most cases you can change or cancel, depending on where your order is.
If your order hasn't shipped yet
Contact our team as soon as possible and we'll make the change for you:
Email: support@busybeetools.com
Or Submit a ticket and we'll get back to you right away.
If your order has already shipped
Once your order is with the carrier, we can no longer stop or change it. You'll need to wait to receive the package and go through our return process to send it back. Once we receive the return, we can process your replacement or refund.
View Our Return & Exchange Process
Changing Your Delivery Address
Before it ships: Contact us and we can update the address right away.
Email: support@busybeetools.com
Or Submit a ticket with your order number and new address.
After it ships: You'll need to contact the carrier directly to request an address change. Please be aware — there may be a small additional cost to redirect a package that's already in transit.
If you've already received the order and need to return or exchange it, use our formal return process:
View Our Return & Exchange Process
Track Your Order
You can view all of your shipments and tracking information inside your account.